Facebook Is to the Power Company as …

It was a typically vexing week for Facebook. On the one hand, the social-networking service signed up its 500 millionth active user.

On the other hand, it was found to be one of the least popular private-sector companies in the United States by the American Customer Satisfaction Index.

Apparently, Americans were more satisfied filing their taxes online than they were posting updates on their Facebook page … 

Continues @ New York Times